Senior Operations Manager job in San Rafael

Equator Coffees & Teas is a roaster, tea purveyor, retail operator and coffee farm owner headquartered in San Rafael, CA. As a certified B Corporation, we have both a strong emphasis on producing and serving the highest quality coffees and teas, and running a for profit business that is socially and environmentally sustainable. Founded in 1995 by Brooke McDonnell and Helen Russell, Equator’s commitment to a sustainable, transparent approach spans over two decades. In 2016, we were voted National Small Business of the Year and one of San Francisco Business Times Top 100 Women-Owned Business for the past 12 years.

Summary
Reporting to the Vice President of Operations, the Senior Operations Manager is responsible for managing all customer service operations in all Omni channels. The Senior Operations Manager will work within Equator’s Roasting Plant in partnership with various other functional areas across the company and will drive a range of channel programs to performance manage and scale our business and company priorities.

Essential Functions: Customer Service Operations
• Oversees and manages customer service operations team.
• Collaborates with wholesale, retail and departments to ensure effective daily operations
• Manages accurate and timely customer and vendor billing.
• Manages and maintains product inventory.
• Oversees changes to product pricing and new product implementation.
• Maintains vendor relationships and cost controls.
• Authorizes purchase orders.
• Implements and manages new processes and procedures for customer service operations.
• Assists in the application for and maintenance of various certification and organizational memberships.
• Implementation of new projects and project management.

Competencies
• High attention-to-detail
• Ability to prioritize and switch easily from task to task
• Excellent problem-solving skills
• Exceptional organizational and communication skills
• Strong leadership skills
• Ability to collaborate
• Leads team to high productivity
• Tech Savvy

Required Education and Experience
• Experience managing a team
• Experience in leading operations
• Experience in customer service
• Experience in inventory management
• Experience in coffee industry a plus
• Shopify and QuickBooks experience a plus

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.