Account Manager job in Buffalo

Please apply here: http://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=NEXTSTREETMA&cws=1&rid=154

Next Street: Where teamwork and entrepreneurship meet
Next Street was founded in 2005 with the belief that small businesses and nonprofits are the engines of inclusive growth in underserved markets. Serving as trusted advisor to some of the country’s most dynamic organizations, we are a mission-driven consulting firm bringing strategic and financial expertise to revitalize communities, grow businesses, and create jobs. Our work includes directly serving small businesses and nonprofits to help them grow, as well as advising public and private institutions at a systems level to drive sustainable and equitable development solutions in communities across the US.

We look for professionals who aim to combine their diverse backgrounds and experiences with a passion for mission, offering our team members an unparalleled opportunity to work at the intersection of doing well and doing good. Next Street is a for-profit ‘business for good’ and a certified B Corporation with offices in Boston, New York City, Buffalo, and Chicago.

Shift Manufacturing Program
Shift is a collaborative effort led by EWI (Buffalo Manufacturing Works), Insyte Consulting, and Next Street. Shift is designed to help manufacturers identify, invest, and implement new technology to maximize production capabilities. It provides support in the form of business assessments, strategy and technology workshops, on-site reviews, and more—all at no cost to participating organizations. The program launched in December 2017 to help increase the competitiveness of local manufacturers in the Western New York region by providing advisory services that assist them with strategic planning, process improvements, technology investments, and more.

Position Summary: Next Street is seeking a dynamic and entrepreneurial individual to serve as an Account Manager of Shift Manufacturing.

Specific Duties:

> Deliver Shift services – business assessments and training workshops – to small- and medium-sized manufacturers

> Ensure that all customers receive best-in-class level of service, and that assigned service delivery goals are regularly exceeded

> Employ a relationship-driven approach and maintain long-term relationships with clients
> Participate in customer acquisition, partnership development, and marketing efforts; track and analyze activities in CRM
> Coordinate the regular scheduling of, set-up, execution of, and feedback on training workshops
> Manage program activities to ensure Next Street responsibilities are executed smoothly and impact goals are met
> Collaborate across Next Street offices to ensure our client’s strategic, financial, and organizational needs are met and learnings are shared
> Provide feedback to team members, EWI, Insyte, and Next Street management on an ongoing basis to improve the system’s ability to achieve outcomes and provide high-quality services
> Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts

Core skills:
> Bachelor’s degree required; advanced degree preferred
> 2-3 years of experience working with entrepreneurs and small business owners; experience with manufacturing sector or consulting a plus
> A client-centric view and excellent customer service skills
> A strong belief in the potential of the manufacturing sector and the value of understanding manufacturers’ needs to help them succeed
> Ability to work effectively under pressure in both a team and individual setting
> Flexible, adaptable, and goal-oriented with a commitment to high standards of excellence
> Solid work ethic and high level of professional integrity
> A strong analytical and critical thinking skill set; ability to derive insight from ambiguity
> The ability to think innovatively and generate new ideas that can translate directly into results
> A willingness to challenge and be challenged, regardless of seniority
> Proven analytical, written, and oral communication abilities
> Experience using a CRM platform to track and manage services and outcomes

Preferred Skills:
> Familiarity with Buffalo’s economic and community development landscapes
> Experience with business strategy or program management a plus

Salary and Benefits:
Salary will be commensurate with experience. This is a full-time, salaried position.
Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.