Customer Service Representative job in Grand Rapids
Company Name:Cascade Engineering
Productivity & Innovation
Certified B Corporation
Cascade Cart Solutions is a leader in providing solutions to the solid waste and recycling industry. We provide containers, technology and services that deliver streamlined operations, increased profits, positive environmental impact, engaged residents and a path to zero waste.
The Customer Service Representative for this role will provide outstanding service to our internal and external customers, collaborating effectively with our sales team, our operations team and our supply chain management team.
Coordinates implementation of contracts once secured by Sales team through order processing, tooling requests and aligning team members.
Ability to interface clearly and directly with customers and team members primarily through email, phone contact and team meetings.
Facilitates contact between customer and Sales Manager.
Responds to prospective customers by initiating customer set up and developing quotes through use of Cascade’s order processing software.
Provides information to internal and external customers relative to order fulfillment issues, lead time, product specifications, etc.
Coordinates internal communication during new product launches across multiple department teams.
Reviews on-site and off-site inventory regularly and communicates to Scheduling when levels require attention.
Order fulfillment and acknowledgement via QAD.
Supports the field sales team with timely, accurate information.
Direct contact for territory distributors and many repeat customers
Helps to resolve invoicing issues.
Assists in problem resolution efforts with team and customer.
Daily monitoring of shipment reports, analyzing data, detecting abnormalities and contacting customer regarding their orders; troubleshooting as needed.
Provides additional reports upon request for analyzing customer service, order entry and invoicing.
Help to create customer satisfaction with prompt & accurate responses to their inquiries.
Incorporate voice of the customer into daily actions.
Minimum Education, Experience and Core Competency Requirements:
Minimum of 2 years proven customer service experience along with project management; High School Diploma/GED
Ability to prioritize in order to meet deadlines
Proven problem solving skills
Working knowledge of spreadsheets and the ability to interpret data presented
Excellent written and verbal communication skills
Experience with Microsoft Office products
Ability to work on multiple tasks and/or projects at one time
Demonstrated ability to build relationships with internal and external customers
Detail oriented individual with strong organizational skills
General knowledge of accounting practices and procedures preferred.
Displays capability to be self directed and motivated.
Preferred Education, Experience and Core Competency Requirements:
Experience with Skype, Go To Meeting and Salesforce.com
Working knowledge of QAD
Highly proficient in working with Microsoft Excel
Associates degree or current enrollment in college level coursework in addition to 3 -5 years field experience
ref: (SB_23571) 6 days agoBack to search results