Account Supervisor (Bilingual) job in Toronto

Department: Client Service

Report to: Client Director

Brief Summary of the Position:

The Client Lead works on PUBLIC’s interdisciplinary client teams and ensures outstanding work across the range of client needs. As Client Lead, you will build and maintain trusted client relationships to gain an understanding of client needs and requirements. You will work collaboratively with internal PUBLIC teams as well as external partners to manage projects throughout all stages and will act as the day-to-day contact for clients within your portfolio. You will provide leadership and mentorship and play a pivotal role in managing and growing existing client relationships and business.

Key Responsibilities

You will:

• Work with clients to understand them, their business, their challenges and their needs
• Work collaboratively with clients and internal teams to define clear scopes of work and manage all deliverables throughout all stages of the engagement
• Act as the day to day point of contact for all clients and partners
• Serve as the voice of the client internally, and the voice of PUBLIC externally
• Participate meaningfully throughout various stages of the project, including research and strategy phases of work, and creative/concept ideation
• Collaborate and work closely with internal teams (strategy, creative) to create work that aligns to client objectives
• Identify opportunities to grow existing business
• Monitor and track budgets, proactively flag budgetary concerns, and proactively identify ways to reduce overages
• Develop detailed timelines and work back schedules and maintain timelines throughout, flagging any delays or areas of concern internally and to clients/partners
• Develop internal and creative briefs to guide PUBLIC’s work and handoff between teams
• Develop contact/call reports, status reports, and any other administrative support as required on projects
• Ensure all client requests are met in a timely & service-oriented manner
• Manage the execution/production of creative outputs, working with partners or vendors where necessary
• Be highly organized, have a keen attention to detail, a sense of urgency, excellent proofreading skills and a great attitude

Job Requirements

• 3-5 years of agency experience
• Exceptional interpersonal skills
• Exceptional problem-solving skills
• Exceptional communication skills
• Strong leadership skills
• Strong strategic thinking abilities
• Bilingual (English & French)

Educational Requirements

BA in Advertising/Marketing preferred

*Applicants that do not include a cover letter will not be considered

About Public Inc.

Public is a leading social impact agency. We believe that purpose - a meaningful and focused commitment to creating social and community impact - will be a powerful driver in accelerating, amplifying and differentiating successful 21st-century businesses; that integrating purpose into their brand, business and marketing strategies creates a "sticky factor" that will play an increasingly pivotal role in attracting & retaining the next generation of consumers and employees.

And more broadly that we can, and must, move increasingly toward a "purpose economy" where businesses, nonprofits, governments and consumers behave in ways that are as good for the world, and for those people and communities around them, as they are for themselves. True "profit with purpose". Learn more at publicinc.com

PUBLIC welcomes applications from persons of diverse backgrounds and is an equal opportunity employer.

PUBLIC is committed to building and fostering a fair and inclusive workplace which values diversity and encourages respect for dignity, beliefs and ideas consistent with the principles outlined in the Ontario Human Rights Code (the “Code”), and the Accessibility for Ontarians with Disabilities Act (AODA). PUBLIC recognizes the value of identifying and removing barriers and promoting inclusion in the workplace.