Financial Aid Processor job in St. Augustine
St. Augustine, Florida
Company Name:Laureate Education
Education & Training
Certified B Corporation
State / Province:
The Financial Aid Processor is responsible for financial aid operational processing in a team environment. He/she must possess an in-depth knowledge of financial aid processing and systems and receives a moderate level of guidance to perform financial aid tasks. Responsibilities include processing financial aid within federal and state guidelines, maintaining documentation related to federal verification and other requirements, and ensuring timely and compliant processing and reporting of all aspects of financial aid programs and/or service areas. The Financial Aid Coordinator will also provide counseling support by working face to face with students and coordinating the application process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Administration of student financial aid to ensure that student loan packaging is within COA and other regulatory guidelines by performing eligibility, COA, Satisfactory Academic Progress reviews, FAFSA verifications and documentation to clear FAFSA flags, corrections and monitor subsequent ISIRs for changes.
- Awarding financial aid within federal and state guidelines, maintaining documentation related to federal verification requirements.
- Performs data entry and reviews student files for completeness and determines if a financial aid application file is complete and if not, requests missing information on a regular basis until it is complete; prepares and sends information notices and Award Letters.
- Manages processes of import and export of data into loan packaging software system, PowerFAids.
- As a point of contact with students and parents regarding financial aid matters, ideal candidate can answer questions, inquiries or requests form students, parents and others in person, by phone, email or in writing; counsel students on applying for aid, the appeal process and financial aid in general.
- Participation with student service interviews, orientation, and open house process each trimester.
- The successful candidate must have the ability to work effectively with a wide range of constituencies in a diverse community; be self-motivated, have exceptional organizational and time management skills while managing multiple priorities, and exercising sound judgement and discretion.
- Working through PowerFAids selection sets and daily work flow and outreaches to students; includes follow-up with new, continuing, and prospective students in resolving student financial aid loan processes.
- Maintains documentation of FAFSA verification flags, ISIR corrections, and deferment requests that have been processed for student files.
OTHER DUTIES AND RESPONSIBILITIES
- Coordinators read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the administration of student financial aid;
- Interact effectively as a member of a team and work collaboratively with other departments.
- Complies with current federal, state and accreditation regulations to determine student's eligibility for assistance.
- Promotes University’s core values.
- Supports and demonstrates a student-centered philosophy.
- Participates in development and implementation of University’s strategic plan.
- Upholds University’s professional, ethics and integrity standards.
- Fosters a success-oriented, accountable environment within the University.
- Supports Senior Financial Aid Counselor(s) and Financial Aid Manager with time sensitive projects as assigned.
- Create federal and state reports when requested.
- Escalates complex student files for review and assistance to ensure a seamless student first experience in resolving any extraordinary circumstances.
TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree preferred and one year of appropriate financial aid experience; or a high school diploma and five years of appropriate experience.
Knowledge of Title IV regulations, Department of Education websites (NSLDS, COD), Financial Aid software systems, GI Bill for Higher Education and state regulations related to financial aid.
LICENSURE and/or CERTIFICATION
Periodic travel to campus locations may be required.
To perform the job successfully, an individual should demonstrate the following competencies:
- Strong command of COD, CPS, NSLDS, and financial aid processing systems.
- Ability to establish and maintain pleasant, professional, and team-oriented attitude with the public, supervisors, students, professional staff/faculty and co-workers.
- Consistently prove and lead by example that excellent customer service and satisfaction is our highest goal.
- Consistently prove initiative, enthusiasm, and efficiency.
- Demonstrate excellent communication skills, willingness to learn and train team members when required.
- Excellent verbal, written and presentation skills.
- Willingness to work a flexible schedule when required, including weekends.
- Intermediate to advanced experience with Microsoft Office products such as Windows, Word, Excel, PowerPoint.
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