Systems Support Associate job in Portland
Growing Local Company Seeks Systems Support Associate
Fully is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
We sell and design desks, chairs and things that keep your body moving, so you can work and live more fully. We are excited to share we were named one of Oregon’s Top 100 Best Places to Work!
We are interested in what makes you uncommon. Hiring people with different voices, different experiences, and different perspectives has expanded our thinking, enriched our culture, and made us a stronger and better company. Do you have something unique to offer us?
Our rapidly but mindfully growing company is seeking a Systems Support Associate at our headquarters in Portland, Oregon. Please read this ad thoroughly and know we do not accept resumes without the accompaniment of a cover letter. We want to get to know you a bit, so help us out!
A little about us:
We are proud to be a unique and diverse team. We are a quirky collection of creatives, nerds, yogis, dancers, foodies, climbers, cyclists, and movement fanatics. We expect all team members to simply, “come as you are” and we truly mean it.
We are people who don’t fit into boxes and don’t put up with cubicles. Our “open door” policy is more of a “no door” policy and we love sipping a beer on a Friday afternoon while busting a move to the office tunes. We like to talk to each other, share ideas, and collaborate, preferably over kombucha, happy hour, or a waterfront stroll.
We hire people we believe in and who are equally passionate about engaging in a progressive and active workplace. We are constantly moving, learning, and evolving both personally and professionally. Ultimately, we believe life is too short not to love where you work.Job Description:
A little about you:
You have a strong customer service or help-desk background, and know how to treat co-workers as customers. You have a strong attention to detail, but you may also enjoy getting into the weeds on process flow and efficiency -- figuring out “what is the best way to do this thing” is as important as getting the thing done! You need to be comfortable and secure with technology from Printers to Mac OS.
The Systems Support Associate will be the first line of defense for Fully’s internal IT/Systems help-desk. This person will be responsible for moderating IT, system, and website questions and support requests. This person will also assist end-users directly in resolving issues, or when necessary, escalate them to the appropriate channels. With a keen understanding of workflow, this person also ensures that support requests are prioritized correctly and resolved in a timely manner. Maintaining the inventory of IT peripherals (monitors, etc), this role will be responsible for keeping spares on hand. This role also requires that you get your hands dirty (so to speak) troubleshooting and installing network, phone, and workstation equipment. Other duties could include basic HTML updates and product maintenance on our Magento website, simple ERP updates, updates to our intranet, or maintenance of various forms, spreadsheets, or business processes. This position will also be responsible for new employee account creation, IT onboarding and occasional video recording.
Essential Duties and Responsibilities:
- Moderate IT/Systems help-desk tickets and escalations
- Learn and keep up-to-date on basics of back-end processes used by other departments
- Manage inventory and ordering of non-computer IT equipment
- Maintaining and troubleshooting printers
- Possible video recording support
- Phone System Administration and Support
- IT Onboarding for new employees
Skills and Qualifications:
- Customer service or help-desk experience preferred
- Exceptional verbal and written communication skills
- Stellar troubleshooting skills
- Solid ability to break down a problem into its component pieces
- Able to work in a fast-paced, self-directed environment
- Excellent attention to visual and written detail
- Outstanding time management skills
- Demonstrated decision-making, problem resolution, and creative thinking skills
- Excellent computer skills
Reports to: Director of Technology
Hours: Monday through Friday, 8:30am - 5:00pm, 40 hours per week.
Compensation: This is a salaried position.
Company Benefits: In addition to a competitive salary, Fully provides a generous package of employee benefits including Medical, Short Term Disability, Long Term Disability, Basic Life Insurances, three weeks paid parental leave and 401(k), as well as subsidized dental coverage and options for employee purchase of expanded and optional coverages.
Company Perks: Additional perks include 15 days PTO to start, 80 hours/year for volunteering, alternative commuter and monthly wellness stipends, weekly personal training and yoga sessions, twice weekly team lunches, kitchen stocked with snacks, kombucha on tap, bottomless Nossa Familia coffee, and a dog-friendly office in a great SE Portland location with the best and brightest coworkers around!
How to apply: If you are buzzing with excitement that you might be our new Systems Support Associate and you have the skills and experience to back it up, kindly send your resume and cover letter. Please include in your cover letter what equity, diversity, and inclusion means to you. We want to be sure you read the entire ad and also, EDI is a core value here at Fully.
*No recruiters, emails, phone calls, or drop-ins, please.