Customer Service Officer job in Sydney

Customer Service Officer Opportunity

About Solar Analytics

Solar Analytics is a successful green-tech start-up that provides solar home energy management for rooftop solar photovoltaic energy systems. Founded in 2011 by a team of passionate, world leading solar experts, we have developed a cloud-based data and analytics platform for solar electricity production and consumption. Unlike standard monitoring, we analyse electricity production, local weather conditions and on-site electricity consumption data to provide real-time insights and accurate alerts into solar system performance and energy use. Our goal is to empower people to navigate the changing energy landscape.

This is an opportunity to get in on a rapidly growing company as we expand into new technology and platforms in this increasingly active space. Growing at 10% month on month, our team of over 20 staff delivers our services to over 18,000 thousand customers across Australia, NZ and USA. Backed by AGL - Australia’s largest supplier of renewable energy - we are on a rapid growth plan to become the world’s dominant solar home energy management provider.

The Role

We are seeking a junior customer support officer to join our dynamic and growing team of 30+ PV engineers, developers and designers. Your role would include:

Providing initial support to all customers before triaging and escalating of calls
Being the first responder to direct customer emails
Developing a deep understanding of our customers circumstances and needs in a friendly and professional way
Actively working with the team to identify more efficient processes in supporting our customers
Working together with the team to deliver an exceptional standard of service
We are looking for energetic people with a passion for delivering exceptional customer service. In addition to this, you will need to be able to demonstrate great communications skills to build rapport with customers.

We will provide the successful candidate a varied and productive role in a growing and dynamic business where you will be contributing real work to real projects. The company environment is professional and collegiate with the motivated buzz of breaking into new market opportunities.

This is a great opportunity to build an exciting new product that will make a real difference to the fastest growing segment of the renewable energy industry.

Candidate Requirements

1 year of customer service experience is required

The successful applicant must:

• Be inspired, innovative and passionate about your work
• Have excellent personal and professional written and verbal communication skills
• Be highly organised and be able to work in a flexible and dynamic environment
• Be able to demonstrate creative problem-solving skills
• Resilient and positive nature

Any of the following skills/knowledge would be an advantage:

• Customer Support experience
• Experience working in a call centre
• Experience working around technology

Please send your resume and a cover letter detailing why you are suited to this role at Solar Analytics to admin@solaranalytics.com.au. Applications will be reviewed as they come in and applications will close once we find a suitable candidate.