Desktop Support Technician job in Grants Pass

AllCare Health is seeking a Full-Time Desktop Support Technician to join our experienced IT team who thrives in a team environment and has the ability to provide exceptional service and skills.
AllCare Health is a southern Oregon-based health organization, led by local physicians since 1994. In a progressive model of care, we combine medical, dental, and behavioral health services to provide Medicare, Medicaid insurance coverage to our members. We also provide support to our providers through AllCare Independent Physician Association and AllCare e-Health Services

The Desktop Support Technician is responsible for providing professional, timely, and accurate phone and desk-side support to meet the organization’s needs for reliably functioning client computers, printers, telephones, and other devices by performing the following duties

Education, Experience, and Skills:

Associate's degree (A. A.) or equivalent from two-year College or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

Experience supporting Windows XP/Windows 7/Windows 10 environments, including imaging, staging, and troubleshooting OS and hardware issues.

Certificates, Licenses and/or Registrations
Certifications such as A+, Network+, MCP (MCSA/MCSE), and other technological certifications are desirable.

Essential Duties:
• Triages helpdesk tickets by reviewing and assigning priority and IT resource, ensuring that response times are within the support policy timelines.
• Works all desktop support tickets effectively and timely including account issues, hardware and software issues, and equipment check out.
• Supports AllCare Health Provider Portal users over the phone for account creation and account related issues.

Physical Demands: Must be able to sit for a minimum of 8 hours per day using telephone and computer.

AllCare offers a great working environment and competitive benefit package. Candidates offered a position must be able to successfully pass a drug test and background check. Skills testing may be required.

For consideration, please submit your resume, cover letter and a list of your professional references online at: www.allcarehealth.com/careers

Please note-this is located at our office in Grants Pass and remote work is not available.

AllCare Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.