Client Success Coordinator job in Philadelphia
Vacancy has expired
Philadelphia,
Pennsylvania
Company Name:
Houwzer Impact Area:
Housing & Development
Company Type:
Certified B Corporation
Employment:
Full-time
Industry:
Real Estate/Property Management
Location
State / Province:
Pennsylvania
City:
Philadelphia
Description
Job Overview and Requirements
Houwzer is a modern, fairly priced real estate agency for savvy homeowners. We’ve rebuilt the real estate brokerage model from the ground up with technology and a salaried team of experts. Home sellers save tons on the sale of their home with our full service listing agents, while home buyers trust our salaried team's focus on service, not commissions. It's not a discount — just a fairer way of doing business. Our commitment to better business practices goes beyond the services we offer to our clients and customers. As a certified B Corporation Company, we strive to demonstrate our commitment to ethics and accountability with our clients, our communities, and our team.
The Client Success Coordinator will be responsible for receiving and distributing leads to real estate agents through a variety of methods, with a target of a 35% success rate for agent hand-off. To succeed in this role you must be comfortable communicating with incoming leads through email, text, and over the phone. This position also requires collaboration between other Client Success Coordinators, team members, and Sales Managers in order to distribute qualifying leads.
What Will be Expected of You
- Respond with a phone call, text, or email to incoming leads from all active sources, including but not limited to voicemail, chat messages, email, and text messages
- Ability to qualify leads to determine whether they should be introduced to a buyer and/or listing agent
- Distribute leads to buyer and listing agent for correct coverage areas
- Follow up with agents on all leads distributed to maintain a successful handoff rate
- Collaborate with Sales Managers to determine which agent receives incoming leads
- Regularly review and update provided email templates in company CRM and email
- Tweek phone script responses and verbiage for incoming leads based on current messaging provided by the Marketing Department
- Answer incoming calls from all assigned call groups
- Attend Houwzer marketing events when necessary
- Carry out duties in compliance with all federal and state regulations and guidelines
- Comply with all company and site policies and procedures
- Make a positive contribution as demonstrated by making suggestions for improvement, and learning new skills, procedures and processes
Essential Qualifications
- Bachelor's degree or four years of experience in a professional setting
- Must be available to work remotely on weekends for four hours a day
- Must be comfortable working in an open office environment
Other Skills, Abilities or Qualifications
- Tech-savvy and familiar with CRM and real estate applications, such as Bright MLS, Copper, Zillow and Trulia, as well as mobile technology
- Ability to work under pressure and solve problems independently
- Great interpersonal and customer service skills that align with our mission and values
- Proven success in conflict management
- Strong data analysis and proven critical thinking skills
- Excellent communication skills including written, verbal, and presentation
- The flexibility to adapt to changing priorities and Company needs
- Successfully complete any regulatory and job training requirements
- Enter data into computer using software applications for data entry and word processing
- Advanced expertise in utilizing Google Suite applications, such as Google Docs, Sheets and Slides
- Ability to perform repetitive tasks while maintaining the speed of work and attention to detail without loss to production
Benefits
- Medical coverage with a $320 contribution to the Houwzer plan of your choice.
- $10,000 in life insurance.
- Option to buy into vision, dental, short-term disability, and supplemental life insurance at group rates.
- Retirement savings account through Guideline.
- Pre-tax commuter benefits for transportation and parking.
- Opportunities for professional development.
- Flexible Paid Time Off policy (no maximum on the number of days off) and eight observed holidays.
Diversity & Inclusion
At Houwzer, we have set out to become the best real estate company in, and for, the world. To be the best, it's crucial we have a variety of perspectives and approaches, which means we are building a team inclusive of different races, genders, ages, religions, identities, and experiences. Come join us. We'd love to have you.
1749 days ago
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