Helpdesk Team Lead / Systems Administrator job in Modesto

About the Team

The Service Desk team is a group of supportive, committed, and hardworking individuals. The team is passionate about Varsity’s values and our purpose in the social impact space. They are also a group of people that like to have fun; that includes weekly team lunches and offsite events. As the Helpdesk Team Lead/Systems Administrator you’ll be responsible for T3 ticket escalations, process improvement, monitoring IT systems and mentoring team members. In addition, this role will also support Windows Active Directory, account management for cloud services, data center operations, and basic troubleshooting for networks, backups, and virtualization technologies. We are looking for someone to help us grow and that will grow with us, that is motivated to learn, thoughtful and courteous, and driven to always improve.

About the Role

As the Helpdesk Team Lead/Systems Administrator you’ll work alongside team members every day to address our customer’s current technology needs and lead the team to develop new solutions for our customer's future. You will inspire and develop your team to follow repeatable processes as well as expand timely execution of internal and customer facing projects to reduce capacity demands. You will also have the opportunity to learn from everyone at Varsity, from our CEO and management team, and the Services Operations staff. Varsity is, and always has been, a place where you get to learn, you’re actively supported, and you’ll be part of a community.

This position is located in Modesto, CA.

If you have a passion for our mission but don't have all the skills or experience you think is needed for this role, don't worry, please still consider applying. At Varsity you will have many opportunities to learn new technologies and develop new technical skills.

You’re Excited About this Role Because:

• You’re a natural mentor and coach, always looking for ways to develop and train team members to improve their technology and customer service skills, and increase their capacity to deliver exceptional support to clients and internally.
• You’re able to keep the bigger picture in mind while never losing track of the details, and you’re skilled at prioritization, able to pull yourself and others out of the sand when feeling stuck. In this role you’ll monitor networks for alarms or certain conditions that may require special attention to avoid impact on the network’s performance. You’ll be the point person for tier 3 support for Service Desk escalations.
• You’re the first one to recommend, develop, and design implementation processes for improvements to ensure system performance, availability and clear guidelines for team members.
• You care about the work you do and always eager to learn (and teach) new things. You want to be supported in your efforts to develop and maintain in-depth working knowledge of customer products and services to enhance your teams’ ability to troubleshoot, create/update policies or procedures and own their work.
• You will get to work in an organization that has an entire culture around Agile with complete buy-in from management.

We’re Excited About You Because:

• You’re a skilled Helpdesk and Systems Administrator looking to lead and inspire a team to achieve great work.
• You’re a natural collaborator, team builder, and highly professional, able to interact with folks across the organization both internally and in client settings.
• You operate with the utmost integrity and servant-leader mentality.
• Your systems experience includes the following: MS Active Directory, Exchange 2010/2013, SQL databases, VMware/vCenter, Citrix XenApp/XenDesktop, group policy management.
• Your networking experience includes the following: Meraki, Cisco, firewall (FortiGate and CiscoASA), Citrix NetScaler, TCP/IP protocol, IP addressing, VPN, networking design, SSL certificates.
• You’re experienced in public/private cloud technologies like Office 365, Google apps, etc.
• You’re able to configure and maintain firewalls, switches, wireless access points, physical servers, storage systems (RAID, iSCSI, etc.), UPS.
• You’re experienced with backup solutions and methodology (local and offsite replication).
• You have experience configuring and supporting client operating systems Microsoft Windows and Mac OS X.
• You’re experienced with iOS and Android (mobile devices and tablets).
• You may have a Bachelor's degree, cloud migration experience, and/or Linux administration and that would be a plus, but if not, you’re able to demonstrate an eagerness for learning, growth and success, as an IT professional.

Why You’ll Love Working at Varsity:

We are more than a company. More than just tech or services. Varsity is a social justice organization rooted in the belief that by continually giving knowledge to others, we support each individual to be a free thinker, support their right for equality, and empower them to make the best decisions regarding technology.

• We are an Agile company – we are always improving.
• We believe our employees are what make us great.
• Every individual is responsible for doing their part and allowing teams to self-organize for the betterment of our customers.
• Our employee benefits are about supporting families and individuals to have wellness in their lives.
• We support our team members in their personal time of need with special employee loan programs, financial education, peer support, and always coming from a place of best intent.
• We are always searching for new ways to use technology to better organizations (and us!) in the social impact space.
• We push ourselves every day to fight for our customers with relentless service.

If you are interested in this position, please apply here.

Varsity Technologies is an equal opportunity employer looking to develop a diverse workforce that shares in our corporate and community values, and with individuals who want to be part of a friendly, team-oriented workplace.

Applicants may be required to submit to an education, work history, and criminal background check. In accordance with applicable law, Varsity Technologies does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, gender identification, or any other legally protected status.

We offer high-quality benefits packages, 401(k) and profit-sharing plans, and an array of work/life benefit options.

EOE/AA/Vets